Workshop Service
Process and contact for a service order
A repair is necessary, you want to give your FLARE Parakite a 2-year inspection or a trim-check? Then first check the Partner Map to see if there is a FLARE certified Service Partner near you. Use the
filter and click on the category “Service Partner”. A local dealer
offers you faster help and correspondingly cheaper support, as you can
save on shipping and duty costs, for example. If there is no Service Partner near you, please consider the following processes.
Due to the high number of repairs and checks, the processing
time in our workshop after order confirmation is currently around three
weeks.
Process for a shipment
- Print out the service order PDF form, fill it out completely.
- Attention important! An exact description of the damage
and its origin as well as complete data (see service order) are
absolutely necessary for fast processing.
- Pack the item dry, clean, sand-free and securely.
- Send the item together with the completed service order (and in the case
of special agreements, please send a copy of the e-mail correspondence)
to the following address:
Skywalk GmbH & Co. KG
"Repair"
Windeckstr. 4
83250 Marquartstein, GERMANY
- You will receive a confirmation of receipt of the goods by e-mail.
Please remove all personal belongings before sending in your
equipment. We accept no liability for personal items. Thank you very
much!
Returns from a third country
For shipments outside the EU, please send the service order including
the serial number of the item in advance by e-mail to our Technical
Support (
support@skywalk.org)
so that any discrepancies at customs can be clarified more quickly. For
returns from a third country, we ask that the goods are properly
declared. The following information is required for this:
- Enclosure of the invoice for the item in question.
- Entry of the reason for return (e.g. “Repair – back to manufacturer”) on the shipping document.
Notice for shipments from non-EU countries
Please note that for shipments from non-EU countries, import and
handling fees of €70 will always apply, which we unfortunately have to
pass on. These fees are in addition to the regular repair and service
costs.
We also want to inform you that import duties may be charged when the
item is re-imported to your country. Unfortunately, we have no control
over the amount of these duties.
An exception applies to warranty cases: In such cases, we will of course cover all costs for you.
Important: If your product was not properly exported
and declared at the time of purchase, it will need to go through full
customs clearance when shipped back to a non-EU country after repair or
service. Higher costs may arise in this process, and these costs will
not be covered by us, even in the case of a warranty claim.
Thank you for your understanding! If you need further assistance, you can reach us at our headquarters by phone or e-mail.
