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Workshop Service

Process and contact for a service order


A repair is necessary, you want to give your FLARE Parakite a 2-year inspection or a trim-check? Then first check the Partner Map to see if there is a FLARE certified Service Partner near you. Use the filter and click on the category “Service Partner”. A local dealer offers you faster help and correspondingly cheaper support, as you can save on shipping and duty costs, for example. If there is no Service Partner near you, please consider the following processes.


Due to the high number of repairs and checks, the processing time in our workshop after order confirmation is currently around three weeks.


Process for a shipment

  1. Print out the Service Order, fill it out completely.
  2. Attention important! An exact description of the damage and its origin as well as complete data (see service order) are absolutely necessary for fast processing.
  3. Pack the item dry, clean, sand-free and securely.
  4. Send the item together with the completed service order (and in the case of special agreements, please send a copy of the e-mail correspondence) to the following address:

    Skywalk GmbH & Co. KG
    "Repair"
    Windeckstr. 4
    83250 Marquartstein, GERMANY

  5. You will receive a confirmation of receipt of the goods by e-mail.

Please remove all personal belongings before sending in your equipment. We accept no liability for personal items. Thank you very much!


Returns from a third country

For shipments outside the EU, please send the service order including the serial number of the item in advance by e-mail to our Technical Support (support@go-flare.com) so that any discrepancies at customs can be clarified more quickly. For returns from a third country, we ask that the goods are properly declared. The following information is required for this:

  • Enclosure of the invoice for the item in question.
  • Entry of the reason for return (e.g. “Repair – back to manufacturer”) on the shipping document.

Notice for shipments from non-EU countries

Please note that for shipments from non-EU countries, import and handling fees of €70 will always apply, which we unfortunately have to pass on. These fees are in addition to the regular repair and service costs.

We also want to inform you that import duties may be charged when the item is re-imported to your country. Unfortunately, we have no control over the amount of these duties.

An exception applies to warranty cases: In such cases, we will of course cover all costs for you.

Important: If your product was not properly exported and declared at the time of purchase, it will need to go through full customs clearance when shipped back to a non-EU country after repair or service. Higher costs may arise in this process, and these costs will not be covered by us, even in the case of a warranty claim.

Thank you for your understanding! If you need further assistance, you can reach us at our headquarters by phone or e-mail.

Workshop Service

Process and contact for a service order


A repair is necessary, you want to give your FLARE Parakite a 2-year inspection or a trim-check? Then first check the Partner Map to see if there is a FLARE certified Service Partner near you. Use the filter and click on the category “Service Partner”. A local dealer offers you faster help and correspondingly cheaper support, as you can save on shipping and duty costs, for example. If there is no Service Partner near you, please consider the following processes.


Due to the high number of repairs and checks, the processing time in our workshop after order confirmation is currently around three weeks.


Process for a shipment

  1. Print out the service order PDF form, fill it out completely.
  2. Attention important! An exact description of the damage and its origin as well as complete data (see service order) are absolutely necessary for fast processing.
  3. Pack the item dry, clean, sand-free and securely.
  4. Send the item together with the completed service order (and in the case of special agreements, please send a copy of the e-mail correspondence) to the following address:

    Skywalk GmbH & Co. KG
    "Repair"
    Windeckstr. 4
    83250 Marquartstein, GERMANY

  5. You will receive a confirmation of receipt of the goods by e-mail.

Please remove all personal belongings before sending in your equipment. We accept no liability for personal items. Thank you very much!


Returns from a third country

For shipments outside the EU, please send the service order including the serial number of the item in advance by e-mail to our Technical Support (support@skywalk.org) so that any discrepancies at customs can be clarified more quickly. For returns from a third country, we ask that the goods are properly declared. The following information is required for this:

  • Enclosure of the invoice for the item in question.
  • Entry of the reason for return (e.g. “Repair – back to manufacturer”) on the shipping document.

Notice for shipments from non-EU countries

Please note that for shipments from non-EU countries, import and handling fees of €70 will always apply, which we unfortunately have to pass on. These fees are in addition to the regular repair and service costs.

We also want to inform you that import duties may be charged when the item is re-imported to your country. Unfortunately, we have no control over the amount of these duties.

An exception applies to warranty cases: In such cases, we will of course cover all costs for you.

Important: If your product was not properly exported and declared at the time of purchase, it will need to go through full customs clearance when shipped back to a non-EU country after repair or service. Higher costs may arise in this process, and these costs will not be covered by us, even in the case of a warranty claim.

Thank you for your understanding! If you need further assistance, you can reach us at our headquarters by phone or e-mail.

2-year inspection

Your parakite will be professionally checked by us according to detailed specifications. Repairs to defects that cause additional costs of up to EUR 50.00 (incl. VAT) will be carried out immediately. If the repair costs are more expensive, we will of course contact you in advance with a cost estimate.

An order confirmation by e-mail with bank details will follow immediately. The 2-year inspection – including trim check – costs EUR 220.00 plus shipping costs. A separately ordered trim check costs EUR 99.00 plus shipping costs.


Repair

Your parakite will be professionally inspected by us. You will then receive a cost estimate. After confirmation of the binding cost estimate and payment, we will start repair work.

2-year inspection

Your parakite will be professionally checked by us according to detailed specifications. Repairs to defects that cause additional costs of up to EUR 50.00 (incl. VAT) will be carried out immediately. If the repair costs are more expensive, we will of course contact you in advance with a cost estimate.

An order confirmation by e-mail with bank details will follow immediately. The 2-year inspection – including trim check – costs EUR 220.00 plus shipping costs. A separately ordered trim check costs EUR 99.00 plus shipping costs.


Repair

Your parakite will be professionally inspected by us. You will then receive a cost estimate. After confirmation of the binding cost estimate and payment, we will start repair work.

Time
Costs
Contact details
Time
Costs
Contact details

Depending on the order situation, you can expect it to take two weeks after your approval.

For a repair order, one working hour costs EUR 79.00. The customer bears the costs for returning the goods.

Make sure that all your contact details are filled in legibly in the service order, otherwise there may be delays.

Depending on the order situation, you can expect it to take two weeks after your approval.

For a repair order, one working hour costs EUR 79.00. The customer bears the costs for returning the goods.

Make sure that all your contact details are filled in legibly in the service order, otherwise there may be delays.

Please note that we only repair / check FLARE products.

Please note that we only repair/check FLARE products.